Find answers to common questions about our pediatric services and practice
You can schedule appointments in two convenient ways: call our office at (904) 940-1577 during business hours, or use our online Yosi scheduling system available 24/7 on our website at myvillagepeds.com. Our friendly staff can help you find the best appointment time that works for your family's schedule.
Yes! We prioritize same-day sick appointments because we understand children can't wait when they're not feeling well. Call us as early as possible in the morning at (904) 940-1577 to secure a same-day appointment. We also accept walk-ins subject to provider availability.
Please bring: current insurance cards, photo identification, previous medical records, complete immunization records, list of current medications, and any questions or concerns you'd like to discuss. Having these items ready helps us provide the best care from day one.
We participate with 16+ insurance plans including Aetna, Florida Blue, CIGNA, Humana, United Healthcare, and many others. However, we do NOT accept Medicaid or Florida KidCare. Please call our office to verify your specific plan and coverage details.
We recommend scheduling well-child visits 2-4 weeks in advance to ensure you get your preferred time slot. However, we understand schedules change, so we also keep some flexibility for families who need appointments sooner.
Same-day sick appointments are available every day, including weekends. Please call before 3:00 PM to request a same-day appointment. We prioritize sick children and will do our best to accommodate your child's needs.
We require 24-hour advance notice for appointment cancellations. This allows us to offer the appointment time to other families who may need care. Repeated last-minute cancellations or no-shows may result in scheduling restrictions.
Yes! We offer extended hours Monday-Thursday until 7:00 PM and Saturday hours from 9:00 AM to 1:00 PM. We're closed Sundays, but our 24/7 after-hours nursing line is always available with a Village Pediatrics provider on-call every night.
You can request records directly from your previous pediatrician's office - most will fax or mail them to us with your written authorization. We can also provide you with a medical records release form. Having these records before your first visit helps us understand your child's health history.
Please bring the following documents for your child's first appointment:
Yes, a parent or legal guardian must be present for all appointments for patients under 18 years of age. This ensures proper consent for medical care and allows us to discuss your child's health directly with their guardian. For patients 18 and older, parental presence is optional but welcomed.
We recommend verifying your insurance coverage before your appointment. Please contact your insurance provider to confirm that Village Pediatrics is in-network and that pediatric services are covered under your plan. We also verify benefits on our end, but it's helpful when families check as well to avoid any surprises.
We see patients from newborn through 21 years of age. We provide comprehensive care for your child's entire pediatric journey, from those first precious weeks through young adulthood. We do not see newborns in the hospital, but we're here for your baby's first outpatient visit.
Payment is due at the time of service. We accept cash, all major credit cards, personal checks, FSA/HSA cards, and offer a convenient card-on-file system. For out-of-network and self-pay patients, we require deposits: $200+ for new patients and $150+ for established patients.
Yes, we offer payment plans for families who need them. Please speak with our billing staff to discuss options that work for your family's budget. We want to ensure cost never prevents your child from receiving quality healthcare.
We provide comprehensive pediatric care including well-child visits, sick visits, immunizations, developmental screenings, minor procedures (ear piercing, wart removal), on-site laboratory testing (strep, COVID, flu, RSV), chronic disease management (asthma, ADHD), mental health support, and nutrition counseling.
Yes, we offer telemedicine visits for routine follow-ups, non-emergency concerns, and consultations where a physical exam isn't necessary. This provides convenient access to our providers from your home. Call us to determine if your concern is appropriate for a telehealth visit.
Call our main number (904) 940-1577 - we have a 24/7 after-hours nursing line with a Village Pediatrics provider on-call every single night. Our on-call provider can assess your child's symptoms, provide guidance, and determine if immediate care is needed.
Go to the ER immediately for: difficulty breathing, severe injuries, loss of consciousness, signs of dehydration in infants, high fever in newborns under 3 months, or any life-threatening emergency. For other concerns, call us first - our after-hours nursing line can help determine the appropriate level of care.
Yes, as long as they have written permission from the parent/guardian and are listed as authorized individuals in your child's chart. They should bring the child's insurance card and any relevant medical information. For certain procedures or decisions, we may need to contact the parent directly.
Please call during business hours with at least 48-hour notice for routine prescription refills. For chronic medications like asthma inhalers or ADHD medications, we may require periodic office visits to monitor your child's condition.
Our friendly staff is here to help! Contact us directly for personalized assistance.
